Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Opulus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://opulus.pro
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material exudes luxury, yet the earring remains exceptionally lightweight, ensuring no discomfort even for petite individuals like myself. I initially feared it might be too large, but it's the perfect size, adding a glamorous touch to my wardrobe—I couldn't be happier with this discovery! I'm feeling incredibly stylish and can't wait to showcase it for a night out.
SUPER! Wonderful!!! I was afraid that they were smaller than expected once worn, but perfect as I wanted and despite the size they are very light!! I don't really know I have them!!! I'm ordering more colors.
They are a little big but beautiful, one came a little bit chopped
As the picture, the delivery time was about 2 weeks to cali colombia, it was very fast and they are very beautiful.
I didn't have high expectations due to the low price, but I'm pleasantly surprised. They make for a great addition to my daughter's Christmas stocking and an unexpected treat for myself.
I absolutely adore these earrings, although they turned out to be smaller than expected. Nevertheless, their lightweight nature—likely due to being made of plastic—ensures they won't discolor over time. They're perfect for adding a touch of style to any updo and are ideal for those who appreciate simple yet classic accessories at an affordable price.
Is as the image in color and shape, just what I expected. Plus very light for your size
Stylish, beautiful, fashionable, big. Very light, although large by themselves. The coating is smooth, I don't know how much this coating will be enough, but it's not a pity for such a price, I ate it and threw it out. The delivery is fast. I recommend it.
Perfect
Relying on the positive reviews, I decided to purchase these earrings and have been pleased with their performance so far. Despite wearing them only a couple of times, they show no signs of tarnishing. They're bolder than your average hoop, yet versatile enough for everyday wear.
They are very pretty, too bad the butterfly is rubber. But everything ok.
Just as pictured, and beautiful! They are worth the purchase!
I loved thank you; Only two details, one that the shipment took a long time and the other that one of the studs of the earring arrived crooked although they came in a bag of bubbles.
Although they turned out to be bigger than anticipated, I found that wearing them slightly higher, especially with my tragus pierced, actually enhances their appearance.
These earrings effortlessly elevate any outfit—I absolutely adore them!
These earrings are both cute and trendy, offering great value with two pairs included. They're not too heavy and go well with any outfit.
While slightly smaller than anticipated, these earrings are still very appealing.
I personally wear jewelry even in the shower, regardless of whether it's high-end or budget-friendly. These pieces are definitely worth more purchases and make great gifts!
Exactly as advertised and even better than expected—a fantastic deal for the price.
While they exude chicness, these earrings do appear slightly larger than depicted in the pictures.
I was pleasantly surprised by the speedy delivery and adorable packaging of these earrings. Despite being large, they're comfortable to wear all day and match everything. Plus, their lightweight design ensures they won't tug on your ears.
I liked them very good quality
this order came super fast they cute can't wait to wear them
Great, like on the picture, fast shipping every recommendation from me
I've practically lived in the silver pair—they're so light that I forget I'm wearing them. Excited to rock the gold ones come summer!